Qwikbuild Privacy Policy

Snow Mountain AI Pvt. Ltd. (“Qwikbuild,” “we,” “our,” or “us”), registered in Bangalore, India, values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, WhatsApp-based services, and related applications (together, the “Services”).

This Privacy Policy forms part of our Terms of Service. By using Qwikbuild, you consent to the practices described below.

1. Information We Collect

1.1 Information You Provide

• Account & Contact Information: Name, phone number, email, payment details (via Razorpay or other processors).
  
  

• Conversations & Inputs: Prompts, instructions, and conversations you provide via WhatsApp or our apps, used to generate applications and websites.
  
  

• Files & Media: Any documents, images, or media you choose to upload.
  
  

• Support & Feedback: Communications, bug reports, feature requests, and survey responses.
  
  
  

1.2 Information Collected Automatically

• Device & Connection Info: IP address, browser type, operating system, app version, and approximate location (region/country level).
  
  

• Cookies & Web Analytics: Our website and apps use cookies and analytics (via PostHog) to measure usage, improve features, and track performance.
  
  

• Error & Performance Logs: Crash reports, debugging logs (via Sentry), and performance data.
  
  

• Usage Data: Features used, session duration, frequency, and interaction patterns.
  
  
  

2. How We Use Your Information

We process your information to:

• Provide and improve Qwikbuild’s functionality.
  
  

• Build and deliver apps and websites as per your inputs.
  
  

• Process payments and manage subscriptions.
  
  

• Send service updates, marketing emails, and WhatsApp notifications.
  
  

• Secure our systems, prevent fraud, and monitor compliance.
  
  

• Conduct analytics and research to optimize our platform.
  
  

• Train and improve our AI models (only using anonymized data).
  
  
  

3. Sharing of Information

We do not sell your personal data. We may share your data only in these cases:

• Vendors & Service Providers: Razorpay (payments), AWS (hosting in ap-south-1 Mumbai), Twilio (WhatsApp delivery),

  
  

• PostHog (analytics), Sentry (error tracking), and other infrastructure providers.
  
  

• Legal Compliance: When required by law, regulation, or valid legal process.
  
  

• Business Transactions: In case of mergers, acquisitions, or restructuring, user data may be transferred with notice.
  
  

• With Consent: If you explicitly authorize us to share with third parties.
  
  
  

4. Data Storage & Retention

• Data is stored securely on AWS servers (India region).
  
  

• Backup and processing may occur in other regions to ensure service continuity.
  
  

• Default retention period: 7 years unless deletion is requested earlier or required by law.
  
  

• Upon account deletion, we securely erase or anonymize data unless legally required to retain it.
  
  
  

5. AI Features and Data Use

• Qwikbuild uses multiple Large Language Models (LLMs) to generate apps and code.
  
  

• We may use anonymized usage patterns to improve our models, but we do not use identifiable customer code or conversations for general training unless you opt in.
  
  

• Enterprise customers can request additional restrictions, including:
  
  

  • No training on their data.

  • Data residency guarantees.

  • Custom Data Processing Agreements (DPAs).
    
    
    

6. Cookies & Tracking

Our website and apps use cookies to:

• Remember preferences and login sessions.
  
  

• Measure analytics and feature adoption (via PostHog).
  
  

• Improve site performance.

  
  You can manage cookies through your browser settings.

7. Marketing & Communication

• By using Qwikbuild, you agree to receive marketing emails and WhatsApp communications.
  
  

• You can opt out anytime by clicking “unsubscribe” in emails or replying “STOP” on WhatsApp.
  
  

• Transactional and essential communications (billing, security alerts) cannot be opted out.
  
  
  

8. Security

We use industry-standard measures to protect your data:

• Encryption of data in transit and at rest.
  
  

• Access controls and authentication.
  
  

• Regular audits and vulnerability scans.
  
  

• Monitoring through Sentry and internal tools.

  
  
  However, no method of transmission or storage is 100% secure. You use Qwikbuild at your own risk.

9. Your Rights and Choices

• Access & Correction: You can request a copy of your data and update it.
  
  

• Deletion: You may request account deletion by emailing support@qwikbuild.com.
  
  

• Data Portability: You may request your data in a machine-readable format.
  
  

• Marketing Opt-Out: Unsubscribe or opt out of promotional communications anytime.
  
  
  

10. Children’s Privacy

Qwikbuild is not directed at children under 13. Users aged 13–18 must have parental consent. We do not knowingly collect data from children under 13.

11. International Transfers

Although hosted in India, data may be processed outside India (e.g., through Twilio, PostHog, AWS backup regions). We ensure appropriate safeguards for such transfers.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app, with at least 30 days’ notice. Continued use after changes means acceptance.

13. Contact Us

Snow Mountain AI Pvt. Ltd.
Bangalore, India
Email: support@qwikbuild.com

For urgent matters, please include “PRIVACY URGENT” in your subject line.